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  • 11 Queen's Road
  • Buckhurst Hill
  • Essex
  • IG9 5BZ
Queensdental - Logo
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Health and safety

Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify a member of staff if you notice any area of concern so immediate action can be taken.

Patient safety charter

Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:

  • Follow the latest infection prevention guidelines including those from NHS England
  • Use dental instruments that are single use or are sterilised after use
  • Decontaminate work areas including the dental chair, hand held equipment and cupboard handles, in between patients
  • Maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery
  • Monitor practice water for quality. Dental unit waterlines are disinfected and kept clear
  • Handle waste according to current regulations and dispose of it with appropriate carriers
  • Take expert advice if a team member may have a blood borne infection. The team member will have an occupational health examination and follow the advice on their role in treating patients
  • All our team members are trained in safeguarding of children and vulnerable adults and follow the practice safeguarding procedures, which are regularly monitored and reviewed.

We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manage all risks and incidents. The goal is continuous improvement in our care and service to you.

Jonathon Brown has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.

Please contact Jonathon Brown if you have any questions or concerns.

We’d love to hear from you

Testimonials

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“Thanks for the update. Just wanted to say how much I appreciate the extra work and effort everyone at the practice is putting in – I’m more convinced than ever this is the best dental practice in the world.”

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R.H.

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"Jonathon Brown recently replaced a strategic front tooth with an implant. Right from the beginning Mr. Brown was clear and articulate about what he could do and how he would achieve it. The treatment itself went smoothly and on schedule…

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F.H.

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"I’ve always hated going to the dentist, and my teeth were – frankly – a mess. Because I had met him away from the dentist’s surgery, and my instinct told me he might be ok, I took a risk on…

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Happy Patient

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"After years of begrudging the six-monthly check-up (or every nine years), I thought I'd give Queens a go as I was working in the station house opposite.  An endless string of dentists who showed no interest in me or my health…

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Mr M.D.

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"You can expect a truly personal service from Paul and the rest of his friendly and professional team at the Queens Dental Practice – I’ve been a patient for several years and I can’t recommend them highly enough. Whether for general…

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Mrs LH

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"Childhood experiences of visits to the dentist supplemented by my reluctant occasional subsequent appointments as a young adult left me with a huge fear of dentistry and meant that I would only visit the dentist for many decades in extreme circumstances.…

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Mr A.W.

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"Following a course of treatment with Dr Jonathon Brown, I needed both upper and lower dentures. I was treated on the NHS and was fitted with plastic dentures. These required a fixative to keep them in place, and the taste…

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Happy Patient

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"After searching far and wide for a new family dentist, I’m so pleased to have found the Queens Dental Practice. Paul is simply an outstanding dentist, supported by a great team. Not only is he very thorough, but he has…

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MS K P

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